Refund and Returns Policy – PK HOME-CONCEPT

Effective Date: May 2, 2026

1. INTRODUCTION AND CORE POLICY

At PK HOME-CONCEPT, accessible via www.pkhome-concept.com (the “Site”), we strive to ensure that your home organization and storage purchases meet your expectations. However, we understand that there may be times when you need to return an item.

IMPORTANT NOTICE REGARDING “REFUND-ONLY” REQUESTS:
PK HOME-CONCEPT DOES NOT OFFER A “REFUND-ONLY” (REFUND WITHOUT RETURN) POLICY UNDER ANY CIRCUMSTANCES. To maintain the integrity of our inventory and prevent fraudulent claims, physical products must always be shipped back to our processing center and pass a manual quality inspection before any refund, credit, or replacement is approved and issued. We do not refund purchase costs or shipping fees while allowing customers to keep the ordered items.

By making a purchase on our Site, you explicitly acknowledge, understand, and agree to be bound by all terms outlined in this Refund and Returns Policy.

2. WHO WE ARE AND CONTACT CHANNELS

This policy is maintained by PK HOME-CONCEPT. Should you need to initiate a physical return or ask questions regarding this policy, please reach out to our dedicated support infrastructure:

Company Name: PK HOME-CONCEPT
Website: www.pkhome-concept.com
Support Email: misduskty@pkhome-concept.com
Return Mailing Address: 290 Rue de Luxembourg, 4222 Esch-sur-Alzette, Luxembursko
Contact Telephone: +352 (352) 990 098

3. ELIGIBILITY FOR PHYSICAL RETURNS

To qualify for a valid return and a subsequent refund, all of the following conditions must be strictly met by the buyer:

The 30-Day Window: You must initiate your return request within 30 calendar days from the actual date of delivery, as registered by the carrier tracking logs.
Original Condition: The item must be unused, unwashed, and in the exact same pristine condition that you received it.
Original Packaging: All items must be returned in their original commercial packaging, including all tags, labels, manuals, and accessories that were included.
Proof of Purchase: A valid receipt, order number, or invoice issued by our store is required to complete your return operation.

4. STRICT “NO REFUND-ONLY” RULE

We strictly enforce a physical return model. This section serves as a direct expansion of our core policy rules:

Mandatory Returns: We do not grant any monetary refunds or site credits for items that remain in the possession of the customer. No exceptions are granted for claims of minor defects, sizing preferences, or shipping delays.
Inspection Required: Every item must arrive at our warehouse at 290 Rue de Luxembourg, 4222 Esch-sur-Alzette and undergo a manual inspection by our logistics staff before financial processing is triggered.
Anti-Fraud Measures: This policy is established to guarantee a fair ecosystem for all buyers and to prevent the illegal abuse of electronic commerce refund systems.

5. RETURN PROCEDURES

To return your physical product to PK HOME-CONCEPT, please follow these step-by-step instructions carefully:

Contact Support: Email our customer service team at misduskty@pkhome-concept.com with your registered order number and the reason for your return.
Receive Authorization: Our team will review the request and, if eligible, send you a Return Merchandise Authorization (RMA) number and detailed return instructions.
Pack the Item: Securely place the item in its original box along with all documented pieces. Write your RMA number clearly on the exterior of the parcel.
Ship the Package: Mail your return to our official physical address: 290 Rue de Luxembourg, 4222 Esch-sur-Alzette, Luxembursko.
Tracking: We highly recommend utilizing a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned parcel.

6. SHIPPING COSTS FOR RETURNS

Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item to our facility. Original shipping costs are strictly non-refundable.
Defective Items: If you are returning an item because it arrived physically damaged or was fundamentally the wrong item sent by our warehouse, we will cover the return shipping costs by providing a prepaid digital shipping label via email.

7. THE INSPECTION AND REFUND PROCESS

Once your physical return is received at our facility and safely unloaded, the following operations occur:

Inspection: Our quality control team will open the package and inspect the item to verify its condition and completeness.
Notification: We will send you an email to notify you that we have successfully received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s verified state.
Approval Processing: If your return is approved after inspection, your refund will be processed immediately. A credit will automatically be applied to your original credit card or original method of electronic payment.
Timeframe: Please allow 5 to 10 business days for the credited amount to appear on your bank statement, depending on your financial institution’s internal processing times.

8. EXCHANGES AND REPLACEMENTS

We only replace items if they are defective, arrived damaged from transit, or if the incorrect item was sent to you. If you need to exchange an item for the same product, please do not expect to keep the original. Email us at misduskty@pkhome-concept.com to acquire authorization, and ship your original item back to our corporate address at 290 Rue de Luxembourg, 4222 Esch-sur-Alzette, Luxembursko. Once we inspect the defective unit, a replacement will be dispatched.

9. NON-RETURNABLE AND EXEMPTED ITEMS

Several types of goods are exempt from being returned or refunded under any condition:

Items marked clearly as “Final Sale” or “Clearance” at the time of online purchase.
Personalized or custom-made organization goods built to specific user dimensions.
Gift cards or digital vouchers generated by our system.
Any item not in its original condition, damaged by the user, or missing parts for reasons not due to our fulfillment error.
Any item that is initiated for return more than 30 days after the registered delivery date.

10. REJECTED RETURNS

If a returned item arrives at our warehouse used, damaged by the customer, or without its protective retail packaging, it will fail our quality inspection. In such cases, no refund will be issued, and the item will be sent back to the customer at the customer’s expense or destroyed if unclaimed.

11. POLICY MODIFICATIONS

PK HOME-CONCEPT reserves the right to modify, adjust, or completely rewrite this Refund and Returns Policy at any time to comply with changing legal laws or store operational updates. Any changes will be published live on this page, and the modified “Effective Date” at the top will be updated accordingly.

If you have any remaining questions regarding our strict physical return policies, please contact us at misduskty@pkhome-concept.com or call +352 (352) 990 098.