PK HOME-CONCEPT

Effective Date: May 2, 2026

1. INTRODUCTION

Thank you for choosing PK HOME-CONCEPT. We are dedicated to providing high-quality home organization and storage solutions to help you maintain tidy spaces and happy homes. This Shipping Policy outlines our procedures, rules, and expectations regarding the processing and delivery of physical products purchased from our official website, pkhome-concept.com (the “Site”).

By making a purchase on our Site, you explicitly agree to the terms, conditions, and timeframes specified in this Shipping Policy. If you do not agree with any part of this policy, please do not complete your purchase on our website.

2. WHO WE ARE AND HOW TO REACH US

This policy is maintained and enforced by PK HOME-CONCEPT. If you have any questions or require support regarding the status of your shipment, please reach out to us using the official channels provided below:

• Company Name: PK HOME-CONCEPT
• Website: pkhome-concept.com
• Customer Support Email: misduskty@pkhome-concept.com
• Physical Address: 290 Rue de Luxembourg, 4222 Esch-sur-Alzette, Luxembursko
• Contact Telephone: +352 (352) 990 098

3. ORDER PROCESSING AND FULFILLMENT TIMES

All orders placed on our website are subject to a processing period before shipment can take place.

• Standard Processing Time: Orders are typically processed, packed, and prepared for shipment within 1 to 3 business days (excluding weekends and official Luxembourg public holidays) following successful payment confirmation.
• Peak Seasons: During periods of high demand, holiday seasons, or promotional events, processing times may extend up to 5 business days.
• Cut-off Times: Orders placed after 2:00 PM (Central European Time) on Friday, or at any time on Saturday and Sunday, will begin processing on the following Monday.
• Address Accuracy: It is the customer’s sole responsibility to provide complete and accurate shipping information at checkout. Any delays caused by inaccurate addresses are outside the control of PK HOME-CONCEPT.

4. SHIPPING DESTINATIONS AND ZONES

PK HOME-CONCEPT proudly ships its product catalog internationally, with a primary focus on the European Union and European Economic Area (EEA).

• Local Deliveries: Orders addressed to Luxembourg or directly neighboring countries may experience expedited transit periods.
• International Shipping: We offer reliable shipping services to a vast majority of international countries. If you are unable to find your specific country at checkout, please contact us at misduskty@pkhome-concept.com to check if manual shipping arrangements can be safely made.
• P.O. Boxes and Military Addresses: Some of our carrier partners are unable to deliver large home storage boxes to P.O. Boxes or APO/FPO addresses. In such cases, we will contact you via email to secure a valid physical residential or business address.

5. ESTIMATED DELIVERY TIMEFRAMES

Please note that delivery timeframes are strictly estimates and commence from the actual date of shipment (when the package leaves our warehouse), not from the date the order was placed.

• Domestic & EU Shipping: Estimated delivery typically ranges from 3 to 7 business days following the fulfillment processing period.
• International Shipping: Estimated delivery typically ranges from 7 to 15 business days, depending on the exact destination country and local postal networks.
• Force Majeure: PK HOME-CONCEPT is not liable for delayed deliveries caused by factors beyond our reasonable control. This includes carrier backlogs, extreme weather events, global pandemics, strikes, or localized customs holding procedures.

6. SHIPPING COSTS AND CALCULATION

To ensure complete transparency and prevent “drip pricing” shocks at checkout, all shipping fees are calculated and clearly revealed to you before you finalize payment:

• Flat Rate or Calculated Shipping: Shipping costs are determined based on the total weight of the order, physical dimensions of the storage products, and the geographical zone of the final destination address.
• Free Shipping Promos: From time to time, PK HOME-CONCEPT may run promotions offering free shipping. Free shipping rules will be explicitly dictated on our homepage announcement bar and will calculate automatically once criteria (such as minimum purchase thresholds) are met.

7. SHIPMENT TRACKING TRANSPARENCY

We believe in full transparency and keeping our customers informed regarding their physical order journeys.

• Tracking Number Generation: As soon as your order has been successfully packed and collected by our logistics partner, an automated email will be triggered to your registered email inbox containing a direct clickable tracking link.
• Activation Delay: Please allow 24 to 48 hours for the carrier system to refresh and display active tracking movements after receiving your initial email notification.

8. CUSTOMS, DUTIES, AND IMPORT TAXES

For buyers making purchases from outside the European Union:

• Customer Responsibility: Any additional customs clearances, local import taxes, tariffs, or brokerage handling fees assessed by the border agencies of your destination country are the sole financial responsibility of the customer.
• Policy on Refusal: If a package is returned to our facility because the customer refused to pay local import duties or taxes, the return shipping costs and any penalty fees incurred will be subtracted from the customer’s refundable purchase amount.

9. MISSING, LOST, OR DAMAGED SHIPMENTS

We take great pride in packaging your purchases safely, but mishaps occasionally happen in transit:

• Damaged on Arrival: If your item arrives visibly damaged due to rough courier handling, please capture high-quality photographs of both the damaged box and the damaged product within 48 hours of delivery. Email the evidence to misduskty@pkhome-concept.com so we can file an official insurance claim with the carrier and send a replacement.
• Marked Delivered but Missing: If tracking logs state your package was successfully delivered but you cannot physically locate it, we advise checking with neighbors, household members, or building managers first.
• Official Investigation: If the package is truly missing after 3 business days past the delivery stamp, contact us immediately. We will initiate a formal trace investigation with the courier network to locate your goods.

10. RETURNS REQUIRING PHYSICAL SHIPMENT

Please recall that our dedicated Refund and Returns Policy strictly dictates that no refunds are granted without a successful physical return shipping to our facility.

• To read complete instructions regarding return shipping labels and mandatory warehouse inspections, please review our separate “Refund and Returns Policy” located on our Site.

11. POLICY MODIFICATIONS

PK HOME-CONCEPT reserves the right to revise or completely update this Shipping Policy at any time to account for changes in courier rates, local customs laws, or internal logistical protocols. Any material changes will be uploaded directly to this page with a revised “Effective Date” at the top.